RevCent is all in on AI, making it a core component throughout our platform. With AI and RevCent, the possibilities are endless.
Chat, ask questions and issue commands when viewing item details.
Sale
Details
10/02/2023 $59.98 Settled
Customer
Products
USB HDD 1 $49.99
Shipping
10/02/2023 $9.99 1 Item Delivered 10/04/2023
Notes
10/05/2023 Customer called about a broken item.
AI Chat
Refund the USB product, read the notes, and send the customer an apology email.
I have done the following:
Let me know if you need anything else!
Automate AI using AI Assistants.
AI Assistant
Trigger: Schedule
Frequency: Every 1 Hour
Objective:
Get notified on low approval rates.
Instructions:
If a gateway has at least 20 transactions and an approval percentage below 10% within the past 4 hours, take the following actions:
Thread Start
Trigger: Schedule
Time: 2:00pm
TZ: US/Eastern
AI Generated
Slack
RevCent AI APP 2:54
Alert: The NMI gateway with ID Mg2L5aLa2 has an approval rate of 8.22% within the past 4 hours, which is below the 10% threshold.
SMS
To: 123-456-7890
Gateway NMI (Mg2L5aLa2) has a 8.22% approval rate.
Accept inbound calls and make outbound calls using AI Voice Agents in RevCent.
AI Voice Agent
Agent Name
Customer Support
Call Method
Inbound
Agent Instructions
AI Voice Call
Call Transcript
AI Voice Agent 11:55:42am
Hi George! This is customer support. How can I help you?
Caller 11:55:43am
I'm wondering if my order shipped.
AI Voice Agent 11:55:45am
I have your order details. I see it shipped out yesterday via FedEx. Would you like me to email you the tracking information?
Caller 11:55:49am
Sure.
Use the AI Playground to test prompts, chat and generate reports.
AI Playground
Create a monthly stacked bar chart showing total gross by product name this year. Use a purple color pallete.
I have generated a monthly bar chart showing the total gross amount per product for this year, stacked by product. Let me know if you need any other insights!
AI can perform operations on your behalf.
Generate, save and re-use prompts.
Generate Prompt
AI will analyze your current chat and generate a single prompt that you can save and use later.
Chat analyzed
AI generating prompt...
Save Prompt
Use the latest AI models available from OpenAI, Google AI, xAI and OpenRouter.
AI Integration
Run AI autonomously in the background based on your workflow design and instructions.
AI runs on its own, performing tasks without manual intervention.
You create the exact workflow you want using the thread builder.
Create simple or complex workflows to fulfill your requirements.
Create an AI Assistant, provide steps and instructions, then let AI run on its own.
AI Assistant
Trigger: Event
Event: sale.payment.declined
Objective:
Re-process a sale which was declined and abandoned.
Instructions:
Analyze a declined sale as well as recent customer purchase history, and re-process the sale if the conditions below all pass:
Thread Start
Trigger: Event
Event: sale.payment.declined
Delay: 2 Hours
Sale ID: x6mymNwA
AI Tool Call
AI Tool Call
AI Analysis
The following conditions have all passed:
I will now re-process the sale.
API Response
The AI Assistant can be triggered via events, the web app, the API or on a custom schedule.
Trigger an AI Assistant when a specific event occurs within your RevCent account.
Event TriggerTrigger an AI Assistant remotely or within another thread via the trigger operation.
API TriggerTrigger an AI Assistant on a custom schedule using a five part cron expression.
Schedule TriggerAccept inbound calls and make outbound calls using AI Voice Agents in RevCent.
AI uses native audio models and advanced voices for clear communication.
You write the AI instructions according to the type of voice agent you want.
AI voice agents can accept inbound calls and make outbound calls.
AI can call tools, such as process payments, get order details and more.
With AI Voice Agents you can accept inbound calls directly via your phone numbers, which are then powered by AI.
Bring your own phone numbers and link them to AI Voice Agents.
Inbound callers are searched and matched to existing customer records.
AI answers the call and follows the instructions you provide.
In this example we want to accept calls as a customer service agent.
Accept inbound calls for customer support.
AI Voice Agent
Agent Name
Customer Support
Phone
+15594392652
Call Method
Inbound
Agent Instructions
AI Voice Call
Call Transcript
AI Voice Agent 11:55:42am
Hi George! This is customer support. How can I help you?
Caller 11:55:43am
I'm wondering if my order shipped.
AI Voice Agent 11:55:45am
I have your order details. I see it shipped out yesterday via FedEx. Would you like me to email you the tracking information?
Caller 11:55:49am
Sure.
AI Voice Agent 11:55:45am
I have sent the tracking information to your email. Is there anything else I can help you with today?
With AI Voice Agents you can make outbound calls using your existing phone numbers and customer/sales data.
An event or API call initiates the outbound call process.
Voice agent is activated with enriched dynamic data.
AI makes the outbound call and follows the instructions you provide.
Outbound calls are triggered via specific events, such as declined sales, new customers and direct API calls.
Trigger an AI Voice Agent when a specific event occurs within your RevCent account.
Event TriggerTrigger an AI Voice Agent remotely or using AI system tools via the API trigger operation.
API TriggerIn this example, we want to call a customer when their attempted purchase is declined in order to help the customer successfully purchase.
Call customers to help recover declined purchases.
AI Voice Agent
Agent Name
Decline Recovery
Phone
+13952599265
Call Method
Outbound
Trigger
sale.failed.declined
Agent Instructions
AI Voice Call
Call Transcript
Caller 11:55:43am
Hello
AI Voice Agent 11:55:42am
Hi George! This is customer support. I'm calling regarding your recent purchase attempt which was declined.
Caller 11:55:49am
Yea it was declined, can I try another card?
AI Voice Agent 11:55:45am
Sure, I can help you with that. Can you provide the card number, expiration date, and CVV code?
Caller 11:55:49am
Yea the card number is ****-****-****-****, expiration is **/** and CVV is ***.
Use AI Reporting to run detailed reports on your agent calls. View costs, conversions and more.
AI Playground
For calls made in the last 7 days, create a table showing the following metrics, grouped by AI Voice Agent name.
The columns should be:
Here is the AI Voice Agents report for the past 7 days with the requested metrics, presented in a styled table.
The table includes all data rows and a totals row summing the numeric columns.
Use natural language to get the reporting data you want.
AI will intuitively know what you are asking for and query your data.
AI can generate single metrics, charts, tables and much more.
Create interactive charts.
AI Playground
Create a daily timeline chart for the past 7 days for visitors displaying the following metrics:
I have created a daily timeline line chart for the past 7 days showing the visitor metrics you specified. Let me know if you need anything else!
Create multiple charts using a single prompt.
AI Playground
Generate 4 monthly charts for this year, each with pastel colors, stacked 2x2:
I have generated the 4 charts, each grouped by month for the current year displayed in a 2x2 layout, styled using the pastel colors you specified.
Dont underestimate the AI's capabilities to understand complex data structures.
AI Playground
For visitors last year, group by the metadata field "affiliate_id", which is an Affiliate ID. Only include affiliates with over 200 visitors.
Generate a table showing the following:
I have analyzed visitors for last year and grouped by the metadata value for affiliate_id, including only those that have more than 200 total visitors.
I generated a table showing the four columns you listed. Let me know if you need anything else!
Extend the capabilities of AI via the RevCent API and custom functions.
Easily trigger AI Assistants via API, as well as retrieve prompts, threads, chats and more.
AI has the ability to make API calls on your behalf via system tools. Over 100+ system tools are available.
AI has the ability to run custom JavaScript code. Create a function and simply tell AI to trigger it.
FunctionsWrite custom JavaScript code, which is hosted and run by RevCent in a secure, isolated environment. Use the built-in code editor within RevCent to write your code. The editor includes error checking, formatting and more.
Use AI to monitor your ecommerce business and take appropriate action based on your specific needs.
Monitor customer service interactions.
In this example, we want to email a customer based upon their sentiment according to notes taken.
AI Assistant
Trigger: Event
Event: note.created
Objective:
Send a custom email when a customer has a bad experience.
Instructions:
Read the newly created note for customer sentiment. If you determine the customer is not happy, do the following:
Thread Start
Trigger: Event
Event: note.created
Customer: Bob Jones
Customer ID: Mg2L5aLa2
New Note
1/25/2024 5:23pm
Customer called to complain about the item they received. Said that the item has a broken piece and would like another in exchange.
- Service Rep
AI Analysis
I have determined that the customer Bob Jones with ID Mg2L5aLa2 was not happy with the item they received, a USB HDD.
I will send a custom email to the customer and add the customer to the Complaint group.
SMTP Message
To: bobjones@email.com
Subject: We're sorry about your experience
Hi Bob,
We are very sorry that the USB HDD you received arrived broken. If your recent support experience did not rectify the issue, please call us and ask for a manager.
AI Tool Call
Generate and send custom payment reports.
In this example, we want end of day transaction and refund reports sent to an email and Telegram channel.
AI Assistant
Trigger: Schedule
Frequency: Daily at 8pm EST
Objective:
Daily transaction and refund reports.
Instructions:
Get the sum amount and approval rate of transactions, as well as a list of all refunds, for the current day (US/Eastern). Group each by gateway, then do the following:
Thread Start
Trigger: Schedule
Time: 8:00pm EST
AI Generated
AI Tool Call
AI Function
Telegram
RevCent AI 8:04
Attached is today's daily report zip file containing transactions and refund CSV's.
reports.zip
SMTP Message
To: payments@mystore.com
Subject: End Of Day Reports
Attached is today's daily report CSV's for transactions and refunds.
transaction_report.csv
refund_report.csv