AI
Meets
Ecommerce
RevCent offers a full suite of AI tools to help ecommerce businesses. Chat with AI, have AI make outbound or take inbound phone calls, let AI run autonomously, create reports and more.
AI Chat
What was the total gross by product name this year?
For this year, the total gross by product name (in USD) is as follows:
- Laptop X400: $17,364.88
- Robo Vac: $14,688.87
- USB HDD: $13,912.06
Create a monthly timeline chart and pie chart.
I have created two interactive charts for this year's data displayed for you:
- A monthly timeline chart showing total gross revenue per product.
- A pie chart showing total gross revenue per product with product names, including an option to export the chart as a PNG image.
AI Playground
01/01/2023 - 12/31/2023
AI Voice Call
- AI Voice Agent: Customer Support
- Method: Inbound
- From: +1432533939
- Play:
- Download:
- Duration: 145s
Call Transcript
AI Voice Agent 11:55:42am
Hi George! This is customer support. How can I help you?
Caller 11:55:43am
I'm wondering if my order shipped.
AI Voice Agent 11:55:45am
I have your order details. I see it shipped out yesterday via FedEx. Would you like me to email you the tracking information?
Caller 11:55:49am
Sure.
Revcent integrates with major AI providers, allowing you to use the latest AI models available.
Get Ready
AI Unleashed
RevCent is all in on AI, making it a core component throughout our platform. With AI and RevCent, the possibilities are endless.
AI Voice Agents
Accept inbound calls and make outbound calls using AI Voice Agents in RevCent.
- AI voice powered by native audio models.
- The AI follows the Agent Instructions you write.
- The AI interacts directly with callers.
- Matches inbound callers with existing customers.
- Able to process payments, search orders and more.
AI Voice Agent
Agent Name
Customer Support
Call Method
Inbound
Agent Instructions
AI Voice Call
- AI Voice Agent: Customer Support
- Method: Inbound
- From: +1432533939
- Play:
- Download:
- Duration: 145s
Call Transcript
AI Voice Agent 11:55:42am
Hi George! This is customer support. How can I help you?
Caller 11:55:43am
I'm wondering if my order shipped.
AI Voice Agent 11:55:45am
I have your order details. I see it shipped out yesterday via FedEx. Would you like me to email you the tracking information?
Caller 11:55:49am
Sure.
AI Assistants
Automate AI using AI Assistants.
- Fully automated AI that runs in the background.
- Build simple or complex workflows.
- Multiple triggers including events, schedule, API and more.
- Full access to system tools including functions.
AI Assistant
Trigger: Schedule
Frequency: Every 1 Hour
Objective:
Get notified on low approval rates.
Instructions:
If a gateway has at least 20 transactions and an approval percentage below 10% within the past 4 hours, take the following actions:
- Send an alert message to the Slack channel detailing the low approval rate.
- Send a SMS to 123-456-7890 with the gateway name and ID.
Thread Start
Trigger: Schedule
Time: 2:00pm
TZ: US/Eastern
AI Generated
Slack
RevCent AI APP 2:54
Alert: The NMI gateway with ID Mg2L5aLa2 has an approval rate of 8.22% within the past 4 hours, which is below the 10% threshold.
SMS
To: 123-456-7890
Gateway NMI (Mg2L5aLa2) has a 8.22% approval rate.
AI Chat
Chat, ask questions and issue commands when viewing item details.
- Available throughout the web app.
- Chat with AI about specific items you are viewing.
- Issue commands and instruct the AI to take action.
- Re-use saved prompts using the prompt selector.
- Make customer support personnel more efficient.
Sale
Details
10/02/2023 $59.98 Settled
Customer
- George Washington
- Washington, DC 20500
- george@whitehouse.gov
Products
USB HDD 1 $49.99
Shipping
10/02/2023 $9.99 1 Item Delivered 10/04/2023
Notes
10/05/2023 Customer called about a broken item.
AI Chat
Refund the USB product, read the notes, and send the customer an apology email.
I have done the following:
- Issued a $49.99 refund for the USB HDD product.
- Read the notes and noticed the customer received a broken item.
- Sent the customer an email including an apology for the broken item.
Let me know if you need anything else!
AI Playground
Use the AI Playground to test prompts, chat and generate reports.
- Chat and ask questions about your overall business.
- Test, optimize and save prompts for future use.
- Create interactive elements including charts.
- Let your imagination run wild.
AI Playground
Create a monthly stacked bar chart showing total gross by product name this year. Use a purple color pallete.
I have generated a monthly bar chart showing the total gross amount per product for this year, stacked by product. Let me know if you need any other insights!
100+ System Tools
AI can perform operations on your behalf.
- Numerous API operations are available to AI.
- AI intuitively knows which tools to call and parameters required.
- AI can call tools in parallel or in tandem.
Prompt Generation
Generate, save and re-use prompts.
- Let AI analyze chats and generate optimized prompts.
- Save optimized prompts for re-use throughout RevCent.
- Make prompts available to your users, including customer support.
Generate Prompt
AI will analyze your current chat and generate a single prompt that you can save and use later.
Chat analyzed
AI generating prompt...
Save Prompt
Latest Models
Use the latest AI models available from OpenAI, Google AI, xAI and OpenRouter.
- Link your AI provider account with RevCent.
- Select the AI model you want to use.
- Easily swap between providers and models to use the latest releases.
AI Integration
Autonomous AI
AI Assistants
Run AI autonomously in the background based on your workflow design and instructions.
Fully Autonomous
AI runs on its own, performing tasks without manual intervention.
Custom Workflow
You create the exact workflow you want using the thread builder.
Simple or Complex
Create simple or complex workflows to fulfill your requirements.
Your Workflow
Create an AI Assistant, provide steps and instructions, then let AI run on its own.
In the example below, we want to automatically recover a declined sale when the customer abandons their cart.
AI Assistant
Trigger: Event
Event: sale.payment.declined
Objective:
Re-process a sale which was declined and abandoned.
Instructions:
Analyze a declined sale as well as recent customer purchase history, and re-process the sale if the conditions below all pass:
- The customer does not have any other sales within a 24 hour time period relative to the sale.
- The sale has not already be re-processed using AI.
- The sale has less than 4 payment attempts.
Thread Start
Trigger: Event
Event: sale.payment.declined
Delay: 2 Hours
Sale ID: x6mymNwA
AI Tool Call
AI Tool Call
AI Analysis
The following conditions have all passed:
- The customer does not have any other sales within a 24 hour time period relative to the sale.
- The sale has not already be re-processed using AI.
- The sale has less than 4 payment attempts.
I will now re-process the sale.
API Response
Assistant Triggers
The AI Assistant can be triggered via events, the web app, the API or on a custom schedule.
Events
Trigger an AI Assistant when a specific event occurs within your RevCent account.
Event Trigger
API
Trigger an AI Assistant remotely or within another thread via the trigger operation.
API Trigger
Schedule
Trigger an AI Assistant on a custom schedule using a five part cron expression.
Schedule Trigger
AI Voice
AI Voice Agents
Accept inbound calls and make outbound calls using AI Voice Agents in RevCent.
Native Voice
AI uses native audio models and advanced voices for clear communication.
Your Instructions
You write the AI instructions according to the type of voice agent you want.
Inbound & Outbound
AI voice agents can accept inbound calls and make outbound calls.
System Tools
AI can call tools, such as process payments, get order details and more.
Inbound Agents
With AI Voice Agents you can accept inbound calls directly via your phone numbers, which are then powered by AI.
1 Someone Calls
Bring your own phone numbers and link them to AI Voice Agents.
- Create a Twilio account and port or purchase phone numbers.
- Link a Twilio phone number to an AI Voice Agent in RevCent.
2 Customer Matched
Inbound callers are searched and matched to existing customer records.
- Inbound numbers are searched for a matching customer.
- Detailed customer info is provided to AI when a match occurs.
3 AI Answers
AI answers the call and follows the instructions you provide.
- AI speaks directly to the caller using native audio models.
- AI follows your instructions and can use system tools.
Inbound Example
In this example we want to accept calls as a customer service agent.
Customer Service
Accept inbound calls for customer support.
- Create an inbound AI Voice Agent.
- Set the phone number which will receive calls.
- Provide instructions to the agent, specifying behavior and responses.
- The AI is able to search orders, send emails, process payments and more.
- View call details and interactions, including transcripts and call recordings.
AI Voice Agent
Agent Name
Customer Support
Phone
+15594392652
Call Method
Inbound
Agent Instructions
AI Voice Call
- Agent: Customer Support
- Method: Inbound
- From: +1432533939
- Play:
- Download:
- Duration: 145s
Call Transcript
AI Voice Agent 11:55:42am
Hi George! This is customer support. How can I help you?
Caller 11:55:43am
I'm wondering if my order shipped.
AI Voice Agent 11:55:45am
I have your order details. I see it shipped out yesterday via FedEx. Would you like me to email you the tracking information?
Caller 11:55:49am
Sure.
AI Voice Agent 11:55:45am
I have sent the tracking information to your email. Is there anything else I can help you with today?
Outbound Agents
With AI Voice Agents you can make outbound calls using your existing phone numbers and customer/sales data.
1 Trigger Occurs
An event or API call initiates the outbound call process.
- Trigger an AI Voice Agent when a specific event occurs.
- Trigger an AI Voice Agent on demand using the API.
2 Voice Agent Activated
Voice agent is activated with enriched dynamic data.
- AI instructions are provided, including dynamic data.
- Run pre-agent functions to generate custom embeddings.
3 AI Calls
AI makes the outbound call and follows the instructions you provide.
- AI speaks directly to the customer using native audio models.
- AI follows your instructions and can use system tools.
Outbound Triggers
Outbound calls are triggered via specific events, such as declined sales, new customers and direct API calls.
Events
Trigger an AI Voice Agent when a specific event occurs within your RevCent account.
Event TriggerAPI
Trigger an AI Voice Agent remotely or using AI system tools via the API trigger operation.
API TriggerOutbound Example
In this example, we want to call a customer when their attempted purchase is declined in order to help the customer successfully purchase.
Decline Recovery
Call customers to help recover declined purchases.
- Create an outbound AI Voice Agent.
- Set the trigger to sale declined.
- Provide instructions to the agent, specifying behavior and responses.
- The AI is able to collect card information and process payments.
- View call details and interactions, including transcripts and call recordings.
AI Voice Agent
Agent Name
Decline Recovery
Phone
+13952599265
Call Method
Outbound
Trigger
sale.failed.declined
Agent Instructions
AI Voice Call
- Agent: Decline Recovery
- Method: Inbound
- From: +1432533939
- Play:
- Download:
- Duration: 145s
Call Transcript
Caller 11:55:43am
Hello
AI Voice Agent 11:55:42am
Hi George! This is customer support. I'm calling regarding your recent purchase attempt which was declined.
Caller 11:55:49am
Yea it was declined, can I try another card?
AI Voice Agent 11:55:45am
Sure, I can help you with that. Can you provide the card number, expiration date, and CVV code?
Caller 11:55:49am
Yea the card number is ****-****-****-****, expiration is **/** and CVV is ***.
View Agent Results
Use AI Reporting to run detailed reports on your agent calls. View costs, conversions and more.
AI Playground
For calls made in the last 7 days, create a table showing the following metrics, grouped by AI Voice Agent name.
The columns should be:
- Agent Name.
- Total call count.
- Total call duration.
- Total call cost.
- Approved transaction count.
- Sum approved transaction amount.
Here is the AI Voice Agents report for the past 7 days with the requested metrics, presented in a styled table.
The table includes all data rows and a totals row summing the numeric columns.
Natural Language
11 You Ask
Use natural language to get the reporting data you want.
- Talk to the AI as if it were an experienced data analyst
- Ask the AI simple or complex reporting questions
- Generate and save report prompts for future use
22 AI Queries
AI will intuitively know what you are asking for and query your data.
- AI has query access to all of your RevCent data in BigQuery
- Detailed schemas are provided to the AI for all tables
- AI will run the correct query based on your natural language
33 View Results
AI can generate single metrics, charts, tables and much more.
- Ask for a simple metric response, such as total monthly sales
- Ask for complex reports, such as nested data and correlations
- Use the AI Playground to generate visually interactive elements
Visualize
Create interactive charts.
AI Playground
Create a daily timeline chart for the past 7 days for visitors displaying the following metrics:
- Total visitor count
- Attempted purchase %
- Declined purchase %
- Successful purchase %
I have created a daily timeline line chart for the past 7 days showing the visitor metrics you specified. Let me know if you need anything else!
Build
Create multiple charts using a single prompt.
AI Playground
Generate 4 monthly charts for this year, each with pastel colors, stacked 2x2:
- A timeline chart, showing gross revenue by campaign name. Use a blue color pallete.
- A stacked bar chart, showing gross revenue by product name.
- A light blue horizontal bar chart, showing gross revenue by month.
- A timeline chart, showing tax each month. Use a light green color.
I have generated the 4 charts, each grouped by month for the current year displayed in a 2x2 layout, styled using the pastel colors you specified.
Nested Data
Dont underestimate the AI's capabilities to understand complex data structures.
AI Playground
For visitors last year, group by the metadata field "affiliate_id", which is an Affiliate ID. Only include affiliates with over 200 visitors.
Generate a table showing the following:
- The Affiliate ID.
- Total visitor count.
- % of visitors who successfully purchased.
- % of visitors who were declined.
I have analyzed visitors for last year and grouped by the metadata value for affiliate_id, including only those that have more than 200 total visitors.
I generated a table showing the four columns you listed. Let me know if you need anything else!
Developer Friendly
AI For
AI For
Developers
Extend the capabilities of AI via the RevCent API and custom functions.
API
Easily trigger AI Assistants via API, as well as retrieve prompts, threads, chats and more.
System Tools
AI has the ability to make API calls on your behalf via system tools. Over 100+ system tools are available.
Functions
AI has the ability to run custom JavaScript code. Create a function and simply tell AI to trigger it.
FunctionsYour Code
Write custom JavaScript code, which is hosted and run by RevCent in a secure, isolated environment. Use the built-in code editor within RevCent to write your code. The editor includes error checking, formatting and more.
Monitoring
AI Monitoring
Use AI to monitor your ecommerce business and take appropriate action based on your specific needs.
Sentiment
Monitor customer service interactions.
In this example, we want to email a customer based upon their sentiment according to notes taken.
AI Assistant
Trigger: Event
Event: note.created
Objective:
Send a custom email when a customer has a bad experience.
Instructions:
Read the newly created note for customer sentiment. If you determine the customer is not happy, do the following:
- Generate a custom apology based on the customers' issue
- Send an email, with the apology, to the customer
- Add the customer to the Complaint customer group
Thread Start
Trigger: Event
Event: note.created
Customer: Bob Jones
Customer ID: Mg2L5aLa2
New Note
1/25/2024 5:23pm
Customer called to complain about the item they received. Said that the item has a broken piece and would like another in exchange.
- Service Rep
AI Analysis
I have determined that the customer Bob Jones with ID Mg2L5aLa2 was not happy with the item they received, a USB HDD.
I will send a custom email to the customer and add the customer to the Complaint group.
SMTP Message
To: bobjones@email.com
Subject: We're sorry about your experience
Hi Bob,
We are very sorry that the USB HDD you received arrived broken. If your recent support experience did not rectify the issue, please call us and ask for a manager.
AI Tool Call
Payments
Generate and send custom payment reports.
In this example, we want end of day transaction and refund reports sent to an email and Telegram channel.
AI Assistant
Trigger: Schedule
Frequency: Daily at 8pm EST
Objective:
Daily transaction and refund reports.
Instructions:
Get the sum amount and approval rate of transactions, as well as a list of all refunds, for the current day (US/Eastern). Group each by gateway, then do the following:
- Create a CSV for each report as attachments.
- Send an email to the payments department with csv's as attachments.
- Send a message to the Telegram channel with csv's zipped.
Thread Start
Trigger: Schedule
Time: 8:00pm EST
AI Generated
AI Tool Call
AI Function
Telegram
RevCent AI 8:04
Attached is today's daily report zip file containing transactions and refund CSV's.
reports.zip
SMTP Message
To: payments@mystore.com
Subject: End Of Day Reports
Attached is today's daily report CSV's for transactions and refunds.
transaction_report.csv
refund_report.csv